Last updated: May 14, 2026
Your privacy is important to us.
1.1. Account holders: Upon registration, we collect your name, email address, and a hashed password.
1.2. People records: Account holders may add records for the people they schedule, including names and contact details.
1.3. Scheduling data: We store availability, skills, shift preferences, and assignment history entered by account holders.
1.4. Session data: We use a secure, HTTP-only cookie to keep you signed in. No tracking or advertising cookies are used.
2.1. Service provision: We use your data to operate and improve the scheduling service.
2.2. Transactional emails: We use your name and email address to send you account-related emails such as verification and password-reset messages.
2.3. Session recording: We may use session recordings to debug issues and improve the product.
3.1. Postmark: We use a third-party service for sending emails. Your email address is not shared with other third parties or used for any other purpose.
3.2. LogRocket: We use a third-party service for session recording. We may link your name and email to specific session recordings to better understand what happened in a given session.
4.1. Storage: Data is stored in a secure cloud database, encrypted in transit (TLS) and at rest.
4.2. Servers: Our service is hosted in a secure cloud environment.
4.3. Compliance: TimeCatch is operated by 42nd Universe Ltd, incorporated in England and Wales. We do not knowingly collect personal data from children under 13.
4.4. Data Retention: Account and scheduling data is retained for as long as your account is active and for up to seven years after account closure, as required by applicable law.
5.1. Right to Access: You may request a copy of the personal data we hold about you.
5.2. Right to Erasure: You may request that we delete your personal data, subject to legal obligations.
5.3. Right to Rectification: You may request that we correct inaccurate personal data we hold about you.
5.4. Right to Object: You may object to the processing of your personal data in certain circumstances.
5.5. Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
5.6. Submitting Requests: To exercise any of the above rights, please contact us by email.
6.1. We may update this policy from time to time. Any significant changes will be communicated to you.
7.1. For questions about this policy, please email us at contact@timecatch.io.